Terms of service
**Last Updated:** 25 July 2026
Welcome to GLORAV. These Terms & Conditions govern your use of our website and the purchase of products from us. By using this website or placing an order, you agree to these Terms & Conditions.
## 1. About Us
GLORAV is a UK-based company offering premium household cleaning and personal care products.
Throughout these Terms & Conditions, "we", "our", and "us" refer to GLORAV, and "you" refers to the customer using our website or purchasing our products.
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# 2. Eligibility
By placing an order, you confirm that:
* You are at least 18 years old or have permission from a parent or legal guardian.
* The information you provide is accurate and complete.
* You are legally able to enter into a binding contract.
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# 3. Products
We take great care to ensure that all product descriptions, images, colours and specifications are as accurate as possible.
Please note:
* Product colours may appear slightly different depending on your screen.
* Packaging may vary from images shown.
* We reserve the right to improve or change our products without prior notice.
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# 4. Prices
All prices are shown in Pounds Sterling (£).
Prices may include or exclude VAT depending on how they are displayed at checkout.
We reserve the right to change prices without notice.
The price charged will always be the price shown when your order is placed.
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# 5. Orders
Once you place an order you will receive an email confirming receipt.
This does not mean your order has been accepted.
Your order is accepted only when we dispatch your goods.
We reserve the right to refuse or cancel any order where:
* Payment cannot be authorised.
* Fraud is suspected.
* Stock is unavailable.
* Pricing or product errors have occurred.
* Delivery is not possible.
If payment has already been taken, a full refund will be issued.
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# 6. Payment
We accept secure payment methods displayed at checkout.
Payment must be received in full before your order is dispatched.
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# 7. Delivery
We aim to dispatch orders as quickly as possible.
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by:
* Couriers
* Customs
* Weather
* Industrial action
* Events beyond our reasonable control
Risk in the goods passes to you once your order has been delivered.
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# 8. Missing or Damaged Orders
If your order arrives damaged, incomplete or incorrect, please contact us within 48 hours of delivery.
Photographs may be requested before a replacement or refund is approved.
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# 9. Returns
You have the right to cancel most online purchases within 14 days under the Consumer Contracts Regulations.
Returned items must:
* Be unused.
* Be unopened where hygiene or safety is affected.
* Be in their original packaging.
* Include all accessories supplied.
Refunds will be processed once the returned goods have been inspected.
Original delivery charges may not be refundable unless required by law.
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# 10. Non-Returnable Products
For hygiene and safety reasons we cannot accept returns on:
* Opened personal care products.
* Used cosmetics.
* Opened skincare products.
* Opened haircare products.
* Opened body care products.
* Products damaged through misuse.
* Items marked as non-returnable.
Your statutory rights remain unaffected.
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# 11. Household Cleaning Products
Our cleaning products are intended only for their stated purpose.
Customers must:
* Read all instructions before use.
* Follow safety information.
* Keep products away from children and pets.
* Avoid contact with eyes.
* Never mix cleaning products unless specifically instructed.
* Store products safely.
GLORAV accepts no liability for damage caused through misuse or failure to follow instructions.
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# 12. Personal Care Products
Our personal care products are designed for external use only unless otherwise stated.
Before using any product:
* Read the label carefully.
* Carry out a patch test where recommended.
* Stop using immediately if irritation occurs.
* Seek medical advice if necessary.
Customers with allergies should always review the ingredients before use.
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# 13. Product Information
We aim to provide accurate information regarding ingredients, fragrances and product benefits.
Information provided on this website is for general guidance only and should not replace professional medical advice.
No statement on this website is intended to diagnose, treat, cure or prevent any medical condition.
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# 14. Limitation of Liability
Nothing in these Terms limits any rights you have under UK consumer law.
To the maximum extent permitted by law, GLORAV shall not be liable for:
* Indirect losses.
* Consequential losses.
* Loss of profits.
* Loss of business.
* Loss of opportunity.
Our total liability shall not exceed the purchase price of the product concerned.
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# 15. Intellectual Property
All content on this website including:
* Logos
* Images
* Product names
* Branding
* Text
* Graphics
* Designs
belongs to GLORAV unless otherwise stated.
No content may be copied, reproduced or used without our written permission.
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# 16. Promotions and Discount Codes
Discount codes:
* Cannot normally be combined.
* Have no cash value.
* May expire without notice.
* May be withdrawn at any time.
We reserve the right to cancel promotional offers where misuse is suspected.
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# 17. Reviews
Customers submitting reviews agree that:
* Reviews are truthful.
* Reviews do not contain offensive or unlawful content.
* GLORAV may display reviews on its website and marketing materials.
We reserve the right to remove reviews at our discretion.
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# 18. Privacy
Your personal information is handled in accordance with our Privacy Policy.
We never sell your personal information to third parties.
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# 19. Website Availability
We aim to keep our website available at all times.
However, we cannot guarantee uninterrupted access and may suspend the website for maintenance or updates.
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# 20. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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# 21. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will always be published on our website.
Continued use of our website means you accept any updated Terms.
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# 22. Contact Us
If you have any questions regarding these Terms & Conditions, please contact our customer service team using the contact details provided on our website.
Thank you for shopping with GLORAV. We appreciate your trust and look forward to serving you.