Refund policy
Returns
You have the right to cancel most online purchases within 14 days under the Consumer Contracts Regulations.
Returned items must:
* Be unused.
* Be unopened where hygiene or safety is affected.
* Be in their original packaging.
* Include all accessories supplied.
Refunds will be processed once the returned goods have been inspected.
Original delivery charges may not be refundable unless required by law.
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Non-Returnable Products
For hygiene and safety reasons we cannot accept returns on:
* Opened personal care products.
* Used cosmetics.
* Opened skincare products.
* Opened haircare products.
* Opened body care products.
* Products damaged through misuse.
* Items marked as non-returnable.
Your statutory rights remain unaffected.
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